Canceling an Order:

If you wish to cancel an order or part of an order, you can do so by emailing us at [email protected] or calling us at +91-989-944-6191 or +91-935-055-5107 within 7 (seven) days of order confirmation, or before it is shipped, whichever comes earlier.

Cancellation Fee:

Please note that a cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Additionally, any cashback earned on the order prior to the cancellation will be deducted from your refund.

Return Policy:

Returning an Item:

You can return an item within 7 (seven) days of the item being delivered to you. However, return requests are not accepted after 7 (seven) days from the date of delivery.

Eligibility for Return or Replacement:

Defective: If the item delivered to you is defective due to a flaw in manufacturing, you may be eligible for a return or replacement. Natural characteristics of the material used are not considered defects.

Difference: If the item delivered to you is different from the item image on our website in terms of dimension, shape, or color, you may be eligible for a return or replacement.

Not Functional: If the product delivered to you is dead on arrival, replacements shall be offered.

Non-Eligibility for Return or Replacement:

Damaged or Missing: Claims regarding damage, incomplete products, or missing components must be highlighted during the time of delivery or assembly.

Installation Issues: Return requests due to the customer’s inability to mount the product on the wall will not be processed.

Relocation: Vidushi Furniture will not be responsible for any damage to the product after it has been delivered to you in perfect condition, and subsequently dismantled for relocation.

Initiating a Return Request:

Go to the My Orders section in your ‘My Account’.

Click on ‘Return This Product’ next to the product name.

Select the reason for return and upload supporting images.

Write your comments and submit the request.

Evaluation and Pick-Up:

Upon receiving the images, our Resolution team will connect with you within 24 hours. The return requests are evaluated, and a technician visit may be scheduled if required. Return pick-up will be scheduled accordingly. Please ensure to retain the original packaging, user manual, warranty slip, and other accessories for a successful pick-up. The product will be picked up from the original shipping address within 72 hours of initiating the return pick-up request.

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